Welcome to the FAQ page for Luminary Clothing LLC. This page is designed to help you solve common problems you may encounter when using our website. If you cannot find the answer you need here, please feel free to contact us for further assistance.
How do I place an order? You can do this by browsing the product pages, selecting the size, color and quantity you require, and clicking “Add to Cart”. Once you have completed your purchase, click the shopping cart icon to proceed to the checkout page, enter your details and complete the payment.
Can I cancel or modify my order? Once an order is submitted, we will start processing it immediately and cannot guarantee that we can cancel or modify the order. Please contact our customer service as soon as possible and we will do our best to assist if the order has not yet been shipped.
What payment methods are supported? We accept major credit cards (Visa, MasterCard, American Express) as well as third-party payment platforms such as PayPal. All payment information is processed using secure encryption technology to ensure the safety of your transaction.
How long does it take for my order to be shipped? We usually process orders within 1-3 business days. Once processed, you will receive a shipping confirmation and tracking number. The shipping time depends on your location and the shipping method selected.
Do you ship internationally? Yes, Luminary Clothing LLC does ship internationally. Shipping costs and estimated delivery times are automatically calculated based on your location at the checkout page.
How do I return or exchange an item? If you are not satisfied with the item you received, you can request a return or exchange within 30 days of receiving the item. Please review our Return & Refund Policy for detailed procedures.
How is my privacy guaranteed? We take your privacy very seriously. All personal information you provide will be processed and protected in accordance with our Privacy Policy. We will never share your information with unauthorized third parties.
How do I track my order? When your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the order status on the courier’s website in real time.
Is the size of the item standard? Our size chart is available for your reference to help you choose the right size for the item. If you have any questions about choosing a size, please contact our customer service team for advice.
What should I do if my question is not listed here? If you can’t find the answer you need here, please get in touch with us through our Contact Us page. Our customer service team will respond to your request within 1-2 business days.
