Thank you for choosing Luminary Clothing LLC! We are committed to providing you with efficient and safe shipping services. Please read the following shipping terms carefully to understand how we process and ship your order.
Processing Time All orders will be processed and shipped within 1-3 business days. Please note that processing time does not include weekends and statutory holidays. Once the order is shipped, we will send a shipping confirmation and tracking number via email so that you can track the status of your package in real time.
Shipping Methods and Costs We offer a variety of shipping methods for you to choose at checkout. The shipping cost will be automatically calculated based on your shipping address and selected shipping method and will be displayed at checkout. The main shipping methods include:
Standard Shipping (estimated 3-7 business days) Expedited Shipping (estimated 1-3 business days) International Shipping (estimated 7-14 business days, depending on the destination)
International Shipping We provide international shipping services to many countries around the world. Please note that international orders may be delayed due to customs inspections in the destination country. All customs duties, taxes or import fees for international orders are the responsibility of the customer. We recommend that you check the relevant regulations of your country before placing an order.
Order Tracking Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to track the real-time status of your package on the shipping company’s website. If you encounter any problems during the tracking process, please feel free to contact us.
Wrong or delayed delivery We are committed to ensuring that every order is delivered on time and accurately. If there is any problem with your package during transportation (such as loss, delay, etc.), please contact our customer service team as soon as possible. We will work with the shipping company to try to resolve any problems.
Change of address If you need to change the delivery address, please contact us as soon as possible before the order is processed. If the order has been shipped, we will not be able to change the address, so please make sure your delivery information is accurate when placing an order.
Failure to deliver and return If the package is returned due to incorrect delivery address provided by the customer, no one to sign for it, or refusal, the customer will be responsible for the cost of re-delivery. We will contact you to confirm the new delivery arrangements.
Shipping policy update We reserve the right to modify our shipping policy without further notice. Any changes will be posted on this page and will take effect immediately.
